Troubleshooting
From missing highlights to Detection offline: each symptom with the checks that fix it.
Hi team, Ingrid Lindqvist will be joining the project. You can reach [email] directly; her account is NL91 ABNA 0417 1643 00.
Most issues take one or two checks to fix. Find the symptom you are seeing below; the messages are quoted exactly as the extension shows them. If nothing helps, support contact details are at the end.
Missing or wrong highlights
I type something sensitive and no highlight appears
- Click the BeeSensible icon: does it say You are logged in? If not, sign in.
- Check that you are typing in a supported app; the list is in How BeeSensible works.
- Refresh the tab. If it was already open before the extension was installed or updated, this is needed.
- Give it a moment: detection waits briefly after you stop typing or pasting.
- Temporarily turn off other extensions. Ad blockers, privacy tools, and grammar helpers can get in the way of the highlight layer.
In an incognito or InPrivate window, BeeSensible does nothing
Browsers do not run extensions in private windows by default. Allow BeeSensible there yourself through your browser's extension settings (allow in incognito or InPrivate), or ask your admin how this is set up on your workplace.
A highlight is wrong, or one is missing
Detection can misjudge or miss a value. A wrong highlight needs no action from you: sending is not blocked. The reverse is also stated under the list: review your message yourself before you send it. If the same value keeps going wrong, report it to your admin, with a made-up example instead of the real value.
The extension says detection is not working
Detection offline or Protection not active
The extension cannot reach the detection service. Check your internet connection and refresh the tab. In the warning dialog you can choose Continue without protection: typing keeps working, but without detection. If the message keeps coming back, report it to your admin; on a company network, a firewall can block the service.
Signing in
The extension suddenly asks me to sign in again
Sign in again through the BeeSensible icon. On a managed workplace that is one click on Continue with work account, or it happens on its own.
The sign-in link does not arrive
Check your spam folder and the address you entered. A link is only sent to an address that already has a BeeSensible account: use the address from your invitation, or sign in with Google or Microsoft.
I do not see a logout button
If the settings show a Managed by your organisation card, your organisation manages the sign-in. Signing out or switching accounts then goes through your IT department.
Browser and updates
BeeSensible works in Chrome and Edge; other browsers are not supported. Updates arrive automatically through your browser's store. Your version is shown at the bottom of the extension settings; after an update, refresh the tabs where you use BeeSensible.
Contact support
Email [email protected] and include:
- your browser and version;
- the app or website where it happened;
- the message you saw, or a screenshot without sensitive data;
- your organisation;
- what you did and what you expected.
